Effective Business Communication Skills (2 Days)
Overview:
Welcome to the Effective Business Communication Skills workshop. For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something. This workshop will help participants understand the different methods of communication and how to make the most of each of them.
Workshop Objectives
Research has consistently demonstrated that when clear goals are associated with learning that the learning occurs more easily and rapidly. With that in mind, let’s review our goals for today.
By the end of this workshop, you should be able to:
· Understand what communication is
· Identify ways that communication can happen
· Identify barriers to communication and how to overcome them
· Develop their non-verbal and paraverbal communication skills
· Use the STAR method to speak on the spot
· Listen actively and effectively
· Ask good questions
· Use appreciative inquiry as a communication tool
· Adeptly converse and network with others
· Identify and mitigate precipitating factors
· Establish common ground with others
· Use “I” messages
Pre-Assignment Review:
The purpose of the Pre-Assignment is to get participants thinking about effective business communication. What are some characteristics you see in an excellent business communicator? What are you most impressed about them?
Target audience:
All Business Professionals
Course Outline
Module One: The Big Picture
What is Communication?
How Do We Communicate?
Other Factors in Communication
Case Study
Module Two: Understanding Communication Barriers
An Overview of Common Barriers
Language Barriers
Cultural Barriers
Differences in Time and Place
Case Study
Module Three: Paraverbal Communication Skills
The Power of Pitch
The Truth about Tone
The Strength of Speed
Case Study
Module Four: Non-Verbal Communication
Understanding the Mehrabian Study
All About Body Language
Interpreting Gestures
Case Study
Module Five: Speaking Like a STAR
S = Situation
T = Task
A = Action
R = Result
Summary
Module Six: Listening Skills
Seven Ways to Listen Better Today
Understanding Active Listening
Sending Good Signals to Others
Case Study
Module Seven: Asking Good Questions
Open Questions
Closed Questions
Probing Questions
Module Eight: Appreciative Inquiry
The Purpose of AI
The Four Stages
Examples and Case Studies
Case Study
Module Nine: Mastering the Art of Conversation
Level One: Discussing General Topics
Level Two: Sharing Ideas and Perspectives
Level Three: Sharing Personal Experiences
Our Top Networking Tips
Case Study
Module Ten: Advanced Communication Skills
Understanding Precipitating Factors
Establishing Common Ground
Using “I” Messages
Case Study
Module Eleven: Wrapping Up
Words from the Wise
Live Workshop: 2 Days (Recommended) or 1Day (Compact)
The Ideal group size for this course is:
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Minimum: 5 Participants (10% corporate Discount)
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Maximum: 15 Participants (10 and above participants 20% Corporate Discount
Course Delivery Format
Face to Face (@ Client's Premises) or Zoom